Frequently Asked Questions (FAQ)

Below is a list of frequently asked questions and answers. PharmaMX.com Mexican Pharmacy continually strives to improve the efficiency and simplicity of this site to make your purchases easy and troubll-free.

Are the generic medicines that you sell safe?

Yes, all of the generic medicines that we sell have been deemed by Mexican authorities to be the equivalents of their associate brand name product. Criteria are similar to regulations used by the US Food and Drug Administration (FDA). Our generic medicine is safe and effective as one you would purchase in the U.S.A.

Are your prices in US Dollars?

Yes, all prices appearing on the website are in Unite States Dollars (USD).

Is there a limit on how much I can buy?

You may purchase a 3 month supply of each of your medications.

Do you sell controlled medicines?

Yes, but in order to purchase a controlled medicine you must send us your, your medical prescription or computer scanned, by fax.

Do you ship internationally?

Yes, we ship our medications everywhere except France and Germany

Do I need a prescription in order to receive an order of non-regulated medications?

No.

How much do you charge for shipping?

USD $10.00 per each order, regardless of the quantity ordered.

Is it safe to use my credit card?

Yes, we have taken every precaution to make sure your transaction is secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

What about sales tax?

No sales tax is charged.

What is a generic medicine?

When a company or laboratory first invents a patent for a medicine (eg. Viagra) that company or laboratory is the only one in the market allowed to produce such medicine for a certain number of years (approximately 20 years in Mexico). After this period of time, other companies and/or laboratories are allowed to make the same medicine. These medicines are called generics. The original medicine (eg. Viagra) is called a brand name medicine. Brand name and generic medicines are IDENTICAL in terms of active ingredients. The presentation of generic medicines (box and pills) may look different, because they are made by a different company or laboratory, but the active ingredient is exactly the same and causes the same effects as brand name medicine. The only difference between brand name and generic medicines are the cost and the company or laboratories who produce it.

What if I have a shipping problem with my order?

If you have any problem with your order (for example, if you are missing something, or you received the wrong product) please contact customerservice@pharmamx.com with the details. You should receive a response within one business day. If you need to exchange / refund / return any items that have expired or are damaged, we will not be able to exchange, refund or credit your account, but if the medicine is in good condition and returned to PharmaMX.com, within 7 days of receipt, we will exchange / refund / return the requested items if they appear in accordance with our policies and disclaimers. Please contact customerservice@pharmamx.com for details. All returns must be accompanied by the packing slip. After a returned item has been received, it will take about 7 business days to process. All payments are final and will only be refundable if the claim appears in accordance with our policies and disclaimers.

What if you don’t have all of the items in stock or they are not available in the market?

If an item you ordered is out of stock, we will order it from our supplier. If the item is not available from the supplier we will contact you and let you know the reason why the product is not available. We can provide you with accessible options, that fulfill your requirements.

Why do the pills I received appear different than the ones I get from my local pharmacy?

If you normally buy brand name medicines and you have ordered a generic medicine from us, the pills we send you might look different. Generics do not appear the same as the brand name products, even though they have the same active ingredient and work in exactly the same way. In addition, the same brand name pill produced in Mexico may appear slightly different than the ones produced in the US. Some pills may have different shapes as well as different colors, but all of them have the same active ingredients and will provide the same benefits and healing solutions. When comparing the same generic product produced by two different companies or laboratories, they WILL GENERALLY APPEAR DIFFERENT in color and shape.

What do you do with my personal information?

The personal information you provide us with is only viewed by our authorized processing department, which analizes your information so we can complete and process your order. We do not, under any circumstances, sell, trade nor rent your personal information to others. We have a confidentiality obligation to you, OUR COSTUMER.

How can I pay for my order?

For your convenience, we have several ways you can pay for your purchase: - sending a money order, personal check or cashier’s check; - Use your Visa, Mastercard or HSBC credit/debit card on-line, or use our printable order form and fax or mail your credit/debit card information for us to process.

Do I have to pay a fee to have an account with PharmaMX.com?

No, PharmaMX.com will never charge you hidden fees or membership fees of any kind.

How do you ship my order ?

We offer only one shipping option. Your order will arrive by STANDARD MAIL in approximately 10 to 15 business days from your order shipping date or approximately 2-3 weeks from the order date. Delivery times are estimates for US customers only. Actual delivery times may vary depending upon where you live. If no one is at home at the time of delivery then you will receive a notice from your local post office that you have a package waiting to be picked up. We are not able to ship by Fed Ex, UPS or by any other means of express delivery due to US regulations. Shipping costs are always $10.00, regardless of quantities ordered. If you make an error on your shipping your address while placing your order please inform us immediately at customerservice@pharmamx.com or deliveryservice@pharmamx.com. If we can not reach you regarding the information you provided, in order to resend your order you will be charged USD $10.00.

How do I check the status of my order?

Once you have completed your order, it will be assigned a PharmaMX.com order number. Click on the Order Status button and enter your order ID to view your account.

If your order status is shown as “Processing”, it means your order is being processed and it will be shipped soon.

If your order status is “Out of Stock”, it means we are currently out of this product and we will notify you of the estimated shipping date.

If your order status is “Shipped”, it means your order has been shipped and it will arrive soon to your delivery address.

If your order status is “Cancelled”, it means that you have cancelled your order or your payment was not received.

If your order status is “Unclaimed”, it means you could not be contacted for delivery and the postal service has returned your order to us and we will be contacting you by email. Whenever this happens redelivery charge of USD $10.00 will take place.

Our shipping department is open Monday thru Friday 8am to 6pm central time and they update order status daily. The shipping department is closed on weekends and holidays and your order will processed the next business day often it is received. If you do not receive your order within 15 business days, please contact us by email at customerservice@pharmamx.com.