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Frequently Asked Questions (FAQ)
Below is a list of frequently asked questions and
answers. PharmaMX.com Mexican Pharmacy continually
strives to improve the efficiency and simplicity of this
site to make your purchases easy and troubll-free.
Are the generic medicines that you sell safe?
Yes, all of the generic medicines that we sell have
been deemed by Mexican authorities to be the equivalents
of their associate brand name product. Criteria are
similar to regulations used by the US Food and Drug
Administration (FDA). Our generic medicine is safe and
effective as one you would purchase in the U.S.A.
Are your prices in US Dollars?
Yes, all
prices appearing on the website are in Unite States
Dollars (USD).
Is there a limit on how much I can
buy?
You may purchase a 3 month supply of each
of your medications.
Do you sell controlled
medicines?
Yes, but in order to purchase a
controlled medicine you must send us your, your medical
prescription or computer scanned, by fax.
Do you
ship internationally?
Yes, we ship our
medications everywhere except France and Germany
Do I need a prescription in order to receive an order of
non-regulated medications?
No.
How much
do you charge for shipping?
USD $14.00 per each
order, regardless of the quantity ordered.
Is it
safe to use my credit card?
Yes, we have taken
every precaution to make sure your transaction is
secure. Our website utilizes industry-standard security
measures, including SSL (Secure Sockets Layer). All
account information submitted to us is safely isolated
from unauthorized internet access.
What about
sales tax?
No sales tax is charged.
What
is a generic medicine?
When a company or
laboratory first invents a patent for a medicine (eg.
Viagra) that company or laboratory is the only one in
the market allowed to produce such medicine for a
certain number of years (approximately 20 years in
Mexico). After this period of time, other companies
and/or laboratories are allowed to make the same
medicine. These medicines are called generics. The
original medicine (eg. Viagra) is called a brand name
medicine. Brand name and generic medicines are IDENTICAL
in terms of active ingredients. The presentation of
generic medicines (box and pills) may look different,
because they are made by a different company or
laboratory, but the active ingredient is exactly the
same and causes the same effects as brand name medicine.
The only difference between brand name and generic
medicines are the cost and the company or laboratories
who produce it.
What if I have a shipping problem
with my order?
If you have any problem with your
order (for example, if you are missing something, or you
received the wrong product) please contact
ph.assistance@pharmamx.mitmx.net with the details. You
should receive a response within one business day. If
you need to exchange / refund / return any items that
have expired or are damaged, we will not be able to
exchange, refund or credit your account, but if the
medicine is in good condition and returned to
PharmaMX.com, within 7 days of receipt, we will exchange
/ refund / return the requested items if they appear in
accordance with our policies and disclaimers. Please
contact ph.assistance@pharmamx.mitmx.net for details.
All returns must be accompanied by the packing slip.
After a returned item has been received, it will take
about 7 business days to process. All payments are final
and will only be refundable if the claim appears in
accordance with our policies and disclaimers.
What if you do not have all of the items in stock or they
are not available in the market?
If an item you
ordered is out of stock, we will order it from our
supplier. If the item is not available from the supplier
we will contact you and let you know the reason why the
product is not available. We can provide you with
accessible options, that fulfill your requirements.
Why do the pills I received appear different than
the ones I get from my local pharmacy?
If you
normally buy brand name medicines and you have ordered a
generic medicine from us, the pills we send you might
look different. Generics do not appear the same as the
brand name products, even though they have the same
active ingredient and work in exactly the same way. In
addition, the same brand name pill produced in Mexico
may appear slightly different than the ones produced in
the US. Some pills may have different shapes as well as
different colors, but all of them have the same active
ingredients and will provide the same benefits and
healing solutions. When comparing the same generic
product produced by two different companies or
laboratories, they WILL GENERALLY APPEAR DIFFERENT in
color and shape.
What do you do with my personal
information?
The personal information you
provide us with is only viewed by our authorized
processing department, which analizes your information
so we can complete and process your order. We do not,
under any circumstances, sell, trade nor rent your
personal information to others. We have a
confidentiality obligation to you, OUR COSTUMER.
How can I pay for my order?
For your
convenience, we have several ways you can pay for your
purchase: - sending a money order, personal check or
cashier's check; - Use your Visa, Mastercard or HSBC
credit/debit card on-line, or use our printable order
form and fax or mail your credit/debit card information
for us to process.
Do I have to pay a fee to have
an account with PharmaMX.com?
No, PharmaMX.com
will never charge you hidden fees or membership fees of
any kind.
How do you ship my order ?
We
offer only one shipping option. Your order will arrive
by STANDARD MAIL in approximately 10 to 15 business days
from your order shipping date or approximately 2-3 weeks
from the order date. Delivery times are estimates for US
customers only. Actual delivery times may vary depending
upon where you live. If no one is at home at the time of
delivery then you will receive a notice from your local
post office that you have a package waiting to be picked
up. We are not able to ship by Fed Ex, UPS or by any
other means of express delivery due to US regulations.
Shipping costs are always USD $14.00, regardless of
quantities ordered. If you make an error on your
shipping your address while placing your order please
inform us immediately at
ph.assistance@pharmamx.mitmx.net. If we can not reach you
regarding the information you provided, in order to
resend your order you will be charged USD $14.00.
How do I check the status of my order?
Once
you have completed your order, it will be assigned a
PharmaMX.com order number. Click on the Order Status
option and enter your order ID to view your account.
If your order status is shown as Processing, it
means your order is being processed and it will be
shipped soon.
If your order status is Out of
Stock, it means we are currently out of this product
and we will notify you of the estimated shipping date.
If your order status is Shipped, it means your
order has been shipped and it will arrive soon to your
delivery address.
If your order status is
Cancelled, it means that you have cancelled your order
or your payment was not received.
If your order
status is Unclaimed, it means you could not be
contacted for delivery and the postal service has
returned your order to us and we will be contacting you
by email. Whenever this happens redelivery charge of USD
$14.00 will take place.
Our shipping department
is open Monday thru Friday 8am to 6pm central time and
they update order status daily. The shipping department
is closed on weekends and holidays and your order will
processed the next business day often it is received. If
you do not receive your order within 15 business days,
please contact us by email at
ph.assistance@pharmamx.mitmx.net.
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